30 Day Return Policy
RETURN any product(s) from Vision Direct Club within 30 days of receiving your order:
- Full Refund is offered for product(s) in unused condition and with original packaging from Vision Direct Club
- All single vision, bi-focal, progressive prescription eyewear can only be returned if in unused and original condition
100% Return PolicyIf for any reason you are not fully satisfied with your order, we gladly offer a 30 days Refund Policy, starting the day you receive your order. Please note that the following rules must apply for the product(s) that you would like to Return:
1. The product(s) MUST be returned unused, with all the original packaging and with all the authenticity tags and manufacturer seals still attached.
2. If you have purchased contact lenses, the lenses boxes must be unopened and in original condition.
3. All returns are inspected on arrival and a full refund will NOT be issued if the product(s) are not in new and original condition.
4. Please ensure that product(s) are returned to us via signed for delivery and a certificate of posting is obtained. We do not accept liability for any product(s) that are damaged in transit during the return process so please ensure that the packaging and delivery method are secure.
5. The shipping charges of your original order are non-refundable.
6. SPECIAL Returns Note: Do not return your product(s) without first contacting our customer service team. We will provide you with a specific returns address. (Returns should not be sent to the shipping address listed on the parcel)
7. SPECIAL Contact Lenses Note: In the event that you receive defective contact lenses, please do not throw them away. Many manufacturers require the original defective lenses for a full return. If the lenses manufacturer agrees that the lenses are indeed defective, then we are able to issue a full refund.
8. Kindly note that your 30-days exchange is only applicable 30 days after your item has been shipped. Since we handle returns on a case-by-case basis, we only allow for a maximum of one exchange per product.
9. Please note: once you apply for the 30-Day Refund Policy, you will be liable for all costs (including posting, packaging and delivery) until the returned goods are received by Vision Direct Club.